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Frequently Asked Questions

General

Returns

  • Hassle free returns policy

    We hope that you are completely happy with everything you buy from us; in the unlikely case you are not satisfied we promise to refund any item you return to us, within 14 days (30 days for International orders) of the date shown on your dispatch note. When returning items to us, please place your returned goods in their original packaging ensuring all labels and tags are intact along with your invoice/receipt and returns form. All items must be returned in the condition received, if any items are returned not in the condition received we may refuse the return.

    Return address: WearAll.com, Unit C14 Haydn Road, Sherwood, Nottingham, NG5 1DG

  • How long do I have to return my item?

    You have 30 days from the date on which the goods were received to return any item.

  • How do I return my item?

    Please follow the 4 simple steps below to return an item to us:

    • Re-package your WearAll item in its original packaging with labels and tags intact along with a copy of your invoice.
    • Cover your address label with the WearAll.com label found on your invoice/receipt, alternatively do this by hand.
    • Return your package by using the Post Office using a Standard delivery method.
    • Return your package by the courier of your choice using a Standard delivery method.
    • Keep your receipt of postage safe as may need this for proof of postage.

    Once we receive your item, we will be sure to refund you within 7 days.

  • Where do I return my item to?

    The return address you need is: WearAll.com, Unit C14 Haydn Road, Sherwood, Nottingham, NG5 1DG. Please ensure a copy of your invoice is placed in your returning package so we can identify your package.

  • How may I return a faulty item?

    In the unfortunate event you receive a faulty item, please contact Customer Care with your full name, address and order number

  • How long will it take to process my refund?

    Refunds are processed within 7 days of WearAll receiving the return; refunds are processed using the same payment method you originally used to make your purchase.

    In the event the item you received is faulty, we will reimburse your postages costs incurred using a Standard Delivery method.

    In the event we do not receive your order, we will ask you to provide a proof of postage receipt; WearAll reserve the right to refuse a refund if you are unable to provide proof of postage.

  • Have we received your returned item?

    Please contact Customer Care with your full name, address and order number we'll confirm whether we have received the item(s) or not.

  • May I exchange an item?

    Unfortunately at this moment in time we are unable to process exchange requests. If you would like to return an item, please return your item as described above and we will happily process a refund.

  • May I cancel my order?

    We are not able to make changes to your order once received, but you do have the option to cancel:

    • Standard Delivery - within 1 hour from placing your order.
    • Next Day Delivery - within 30 minutes from placing your order.

    If you decide to cancel your order, sign in to My Account to proceed. If your order has already been dispatched by us, please return your order as outlined in the above sections.

  • What happens if I received the incorrect item?

    In the unfortunate event you have received the incorrect items please contact Customer Care with your full name, address and order number and we will get back to you with a resolve to the issue.

  • I have lost my delivery note

    In the event you have lost your delivery note please include your full name, address and email address within your return.

Shopping

  • Do I need an account to shop with WearAll?

    You do not need to create an account shop at WearAll, you can check out your order as a 'guest' without having to create an account. However if you choose to register with us you will find your shopping experience enhanced. You will not be required to input your dispatch and contact details every time you order with us; you can see your order history along with other benefits.

  • Do you have a size guide?

    Yes, we have an approximate size guide here

  • Do I have to order online?

    Yes, we are an online only retailer and you can only order online at WearAll - shopping online is fast, safe and secure. Because we are an online retailer you are able to view over 25,000 products in one website, you can start browsing our catalogue here.

  • Is it safe to order online?

    Yes, you can be assured shopping online at WearAll is completely safe! WearAll uses Sage Pay Secure Payment Platform to securely process credit and debit card transactions. Sage Pay is a leading European payment gateway and has secure data links with major banks and card companies.

    We use industry-standard encryption systems for potentially sensitive information, such as your name, address and other critically sensitive information like your credit / debit card details. Information passed between your computer and our website cannot be read in the event of someone else intercepting it.

  • How do I redeem my discount code?

    Once you've reached the Checkout stage of your order, please enter your promotional code into the 'Redeem a promotion code' box, enter the correct code and click 'Continue'. If the code is still valid, your discount will be applied! Please note, only one promotion/discount code is redeemable per customer order.

  • What currencies do you support?

    You can currently view WearAll products in sterling, euros, US dollars, and Australian dollars.

  • Can I cancel my order?

    Yes, we're not able to make changes to your order once received, but you do have the option to cancel:

    • Standard Delivery - within 1 hour from placing your order.
    • Next Day Delivery - within 30 minutes from placing your order.

    If you decide to cancel your order, sign in to My Account to proceed. If your order has already been dispatched by us, please return your order as outlined in the above sections.

  • Do you offer student discount?

    At WearAll we understand that being a student and keeping up to date with all the fashion trends can be difficult. That is why we offer a 10% discount for students throughout the year. Just because you are a student should not mean you cannot fill your wardrobe with great WearAll items. To claim your student discount click here

Payment

  • What payment methods do you accept?

    We accept several payment methods including Paypal, Visa, Visa Debit, MasterCard, Solo, Maestro, Electron and American Express.

    We do not accept personal cheques, postal orders, money orders or bank transfers.

  • Can I pay by PayPal?

    Yes, we accept PayPal as a payment method.

  • Is paying online safe?

    Yes, you can be assured shopping online at WearAll is completely safe! WearAll uses Sage Pay Secure Payment Platform to securely process credit and debit card transactions. Sage Pay is a leading European payment gateway and has secure data links with major banks and card companies.

    We use industry-standard encryption systems for potentially sensitive information, such as your name, address and other critically sensitive information like your credit / debit card details. Information passed between your computer and our website cannot be read in the event of someone else intercepting it.

  • When will I be charged?

    Once you have reached the final billing page and have submitted your order we will immediately contact your bank or card issuer for authorisation to take payment from your account. If payment is unsuccessful your card issuer or WearAll Customer Care may contact you.

Delivery

  • What shipping services do you offer?

    Check out all our delivery options in the table below and select your preferred method at checkout of your order. Just a reminder, once an order is placed it can up to 1-2 days to process your order depending on the time and date your order was placed.

    Delivery option Delivery time        Cost
    UK Standard  1-3 working days            FREE
    UK Next Day  1 working day £3.99
    USA    5-7 working days FREE
    Europe 5-10 working days £2.99
    Republic of Ireland   5-10 working days £2.99
    Canada 7-14 working days £3.99
    Australia  7-14 working days £3.99
    New Zealand 7-14 working days £3.99
    UAE      7-14 working days £3.99
    Rest of the World 7-14 working days £3.99

    *Please note although our couriers do strive to meet delivery schedules, we cannot guarantee that you will receive the goods within the estimated delivery times, though the majority of orders will arrive during this period.

    *Next Day delivery orders must be placed before 3pm.

  • Can I track my order?

    Yes, you can track your order at the 'Track My Order' page. If you have used a premium or next day delivery method we will also email/text you with tracking information.

  • What time can I expect delivery?

    Deliveries may be made anytime between 7am and 9pm. Please ensure access is available to the property during this period, should you miss your delivery you may be required to collect the order from a local collection depot. Alternatively you may receive a 'missed delivery' card, which may provide instructions to reschedule the delivery of your order. If you are unable to collect your order from your local collection centre, a redelivery or refund can be arranged once the item is returned.

  • May I cancel my order?

    We're not able to make changes to your order once received, but you do have the option to cancel:

    • Standard Delivery - within 1 hour from placing your order.
    • Next Day Delivery - within 30 minutes from placing your order.

    If you decide to cancel your order, sign in to My Account to proceed.

  • How much is UK delivery?

    UK Standard delivery is completely free; you can opt for Next Day delivery which comes with an allocated delivery window from the courier for £3.99.

  • How much is European delivery?

    European Standard delivery is £2.99 and can take up to 14 working days to arrive.

  • How much is International delivery?

    International Standard delivery is £3.99 and can take up to 14 working days to arrive.

  • Has my order been shipped yet?

    We will keep you informed every step of the way; we'll email you once your order is confirmed and once your order has been shipped.

  • Which couriers do you use?

    We use a variety of different couriers depending on the delivery destination; our couriers include Royal Mail, Interlink and DPD.

  • I missed my delivery

    In the event you have missed your delivery a calling card will be left by the courier, please follow these instructions to arrange collection of your parcel or redelivery (depending on the service used). For expedited orders you may also be emailed or texted informing you of an attempted delivery with instructions on how to arrange a collection or redelivery.

  • An item is missing from my order

    In the unfortunate event an item is missed from your order please contact Customer Care with your full name, address and order number and we'll get back to you with a resolve to the issue.

  • I have not received my order

    In the rare instance your order does not arrive, we will need to raise a full investigation with the courier, which can take up to 14 days. Once we have received satisfactory correspondence from the courier we can issue you with a replacement item providing stock is available, if stock is unavailable we will issue a full refund for your missing items.

  • What time can I expect my delivery?

    Deliveries may be made anytime between 7am and 9pm. Please ensure access is available to the property during this period.

  • Will a signature be required for my delivery?

    A signature is only required if you choose a premium or next day delivery method. Signature is not required for 'Standard' post. If you choose a premium or next day delivery method, the courier may attempt to leave the parcel in a 'safe location', leave the parcel with a neighbour or return the parcel back to the local depot for collection. A card may be left by the courier to advise you of this, you can then contact the courier to make suitable arrangements.

Exchanges

  • May I exchange my item?

    Unfortunately at this moment in time we are unable to process exchange requests. If you would like to return an item, please return your item as described above and we would be happy to process a refund.

Technical

  • I've forgotten my password

    No worries, if you have forgotten your password simply click on the 'Forgot your password?' button at the login screen. If you are still having problems please get in touch with Customer Care.

  • Problems with payment

    In the event you are having trouble making payment please ensure your card and verification details are correct. Please contact your bank to ensure there are no problems with the card, if problems persist please contact Customer Care and we will investigate further.

  • How do I change my email address?

    Awaiting

  • How do I unsubscribe from newsletters?

    Simply click 'unsubscribe' at the bottom of our email newsletter.

  • I am not receiving your newsletters

    If you've signed up to WearAll newsletter and you are not receiving any emails please check the Spam folder of your inbox. To stop this occurring, please add newsletter@wearall.com to your email address book.

  • I have not received email confirmation of my order

    In the event you have not received an email confirmation of your order, please allow up to an additional 30 minutes for your email to come through. Should the confirmation email still not arrive please check the Spam folder of your email inbox, if the confirmation email is not in this folder please contact Customer Care with your full name and address and we will aim to get back to you within 8 hours.

Promotions

  • How do I use my promotional code?

    Once you have reached the Checkout stage of your order, please enter your promotional code into the 'Redeem a promotion code' box, enter the correct code and click 'Continue'. If the code is still valid, your discount will be applied! Please note, only one promotion/discount code is redeemable per customer order.

  • What should I do if my code expired?

    Unfortunately once a code has reached its expiry date we are unable to renew the code.

Product/Stock Availability

  • How do I find out more about a product?

    Please see our 'Details & Care' section on the product page featuring product material and composition, alternatively please can contact Customer Care and we'll do our best to help.

  • Will you be getting in more stock?

    In the event an item you would like is sold out, please check our 'Back in stock' page for updates or why not check our 'New In' page for the latest arrivals? Alternatively you can always contact Customer Care with the product code and description and we can let you know whether we're likely to get anymore in.

  • Do you have a size guide?

    Yes, we have an approximate size guide here.

  • Do you have more sizes

    Unfortunately if the size you would like is unavailable on the product page it is unlikely we will be getting other sizes in. If you're looking for a larger size why not check out our Plus Size section or see our 'New In' page to keep up to date with the latest items.

Bloggers

Contact

  • Customer Care

    For any customer queries please contact us at CustomerCare@WearAll.com

  • General Marketing

    For general marketing enquiries please email us at Sarah@WearAll.com

  • Press enquiries

    For any press enquiries please email us at Sarah@WearAll.com

  • Suppliers

    For supplier opportunities please email us at Suppliers@WearAll.com

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